Any purchase or use of our services implies that you have read and accepted Rule of Design, Inc.'s terms and conditions. It is not necessary for a client to sign an acceptance of these terms and conditions for them to apply. If you accept a quote or ask for a project to begin - verbally or by email - then you will be deemed to have accepted these terms and conditions in full. Please read these terms and conditions carefully. Clients who work with Rule of Design, Inc. agree to the following terms and conditions:

Interested in collaborating? Great! The first step is to get in touch and share a little bit about your business and what your business requires, what piqued your interest, and what you envision for your new brand or business. Approximate timelines for each project will be discussed on a per-project basis. Actual timelines and start dates will depend on Rule of Design, Inc.'s project calendar, your specific needs, branding add-ons, price of stock images or fonts, when holidays and vacations fall, etc. We’ll discuss more when a quote is produced, so you’ll know what to expect as an estimate of Rule of Design, Inc.'s working time. Our working time estimate does not include client delay or strange and unknown environmental issues - like the coronavirus pandemic. We can only be responsible for our production time-frame and need to express that if a client extends the working time frame, we have no control over the project’s timeline extension, especially in regard to edits and additional requested changes.

A 50% deposit on all orders and projects must be paid before any work commences. Level I and Level II packages are prepaid only for new clients due to their low cost. Your final design fee may change, depending on branding add-ons and any other needs you have that are outside of what’s included in the package or scope of the project estimate. For future projects, a downpayment is required to book your project in our design calendar. Subscription work must be paid before the first of the month prior to the subscription. You can cancel your subscription anytime by contacting us directly, and then confirming your cancellation by email through the email we have on file. If you cancel within 14 days before the month starts, you will not be charged for the upcoming month. Should you cancel after the first of the month, your payment is non-refundable, and your service will continue until the end of that month’s billing period. Pricing and package details are subject to change without notice. All agreed fees are payable in full at project completion or at 30 days - whichever comes first - and no final files or hosting will be supplied or made active until payment is received. For clients who have reoccurring projects and have moved to NET30 billing, files will be supplies but working files will not be provided until the invoice is paid in full. Working files may be subject to additional charges. 

The balance on your project is due within 30 days or on completion (whichever is sooner). We work fast but have found many times a client will be delayed in responding to our requests for items, or project edits and approvals. We can only be responsible for our production time-frame and need to express that if a client extends the working time, we have no control over that so we include a 30-day payment to motivate and incentivize the need to get those edits done. For clients who have reoccurring projects and have moved to NET30 billing, files will be supplies but working files will not be provided until the invoice is paid in full. Working files may be subject to additional charges. 

Each step in the design process includes 2 rounds of revisions to ensure you’re thrilled and confident with the final product. The second round of revision is considered the Final Edit. Additional revisions are charged at an hourly rate for the design with a file repackaging fee of $50 per round of additional edits beyond the Final Edit. 

Unless otherwise stated and charged, Rule of Design, Inc. retains the copyright to data, files and graphic logos created by Rule of Design. All provided materials means that the client grants Rule of Design, Inc. the rights to publish and use such material. 

You must obtain permission and rights to use any information or files that are copyrighted by a third party. You are responsible for granting Rule of Design, Inc. permission and rights for use of the same and agrees to indemnify and hold harmless Rule of Design, Inc. from any and all claims resulting from the negligence or inability to obtain proper copyright permissions. If you are not sure how to obtain copyright permission, Rule of Design, Inc. will be happy in aiding in any way they can to help you obtain copyright permission. A contract for design work, marketing, website design and/or placement shall be regarded as a guarantee by you to Rule of Design, Inc. that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested. Rule of Design, Inc. reserves the right to all code, content and/or images used in any design and to right to use this code on other sites or in other projects, except specific images or content that are supplied by you, or logos, images and content that we create specifically for your business or site. You must ensure that any images or content you supply, you have the legal right to use. Rule of Design, Inc. is not responsible for any content that you supply from whatever source and you indemnify Rule of Design, Inc. from any such claims. By having Rule of Design, Inc. create your website, you agree to have a discreet link to Rule of Design, Inc. in the site footer and agree not to remove the link for a period of at least one year. You also agree to Rule of Design, Inc. using a screenshot of your site page(s), site description, name, and link to your site when displaying Rule of Design, Inc. portfolio of completed projects and other Rule of Design, Inc. promotional content.

Please provide all the required information in advance. Rule of Design, Inc. is a small business and requires a lot of planning to make sure projects are completed with great quality and care. If you are unable to provide the required information before the project begins and progress cannot be made with your website or design project within the projected time frame, we reserve the right to impose a 55% surcharge on the deposit and the remaining balance will be refunded. If you agree to provide us with the required information and subsequently fail to do within 30 days of project commencement we reserve the right to close the project, which will be subject to surcharge fees. Simply put, all the above condition says is do not give us the go-ahead to start until you are ready to do so.

Text content should be delivered in a text document. You can share a Google Doc, email a Microsoft Word, compose an email or use and send another word processor and Microsoft compatible software like Zoho Docs, AbiWord, LibreOffice, etc.) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this. If the client refuses to provide text, a $75 writer's charge will be applied to every web page that text is not provided for. 

We want you to share a google share file or a Google Photos shared album. Its the easiest way to get images, and helps you keep these images for your own business, but we do accept images by email as well. If you do not have enough images, stock photography is available for purchase - price dependent on a third party and subject to change at any time. If the client refuses to provide photography, a $10 stock photo finder charge will be applied to every image that photography is not provided for. 

All working files require a 300% or $599, whichever is more, for the buyout and transfer of working files based on the cost of the document. Working files are considered a commodity with value. Any illustrations or original artwork in any working file will remain the property of Rule of Design, Inc. Legally Rule of Design, Inc. can not provide fonts or licensed images. For third party items, the Client will need to purchase another license for the use of every item included in the working file. Proof of purchase must be provided before working files will be turned over to the client. Working with Rule of Design means you agree to indemnify and hold Rule of Design, Inc. harmless from any claims resulting from your use of our service that damages you or any other party. Basically, if you hired a baker for a wedding cake, you get the cake... you do not get the recipe and a design schematic for the cake. Working files are not included as the final product. 

When you confirm any order, it requires a 50% deposit. Once payment has been processed, if you change your mind BEFORE any work has started, your deposit will be refunded less a small handling charge of 10% of the booking deposit paid to cover surcharges. Once work has started on your project, which is usually within a few hours of the booking deposit is paid, the deposit is non-refundable. Payments for any products, services, or projects are made to Rule of Design, Inc. in increments as a courtesy to the client may be subject to additional process fees upon cancellation. For incremental payments, once work begins on any project, the payment or deposit is non-refundable. If a project is canceled or postponed before work starts on the project, all monies paid will be returned minus a processing fee. Rule of Design, Inc. reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $75 chargeback fee (issued to recover fees passed on to us by the credit card processor), plus any outstanding balances accrued as a result of the chargeback must be paid in full before service is restored, files delivered, or any further work is done. Please contact us to address any billing issues. We are willing to work with you. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment. Rule of Design, Inc. reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

The client agrees to reimburse Rule of Design, Inc. for any additional expenses necessary for the completion of the work. Examples would be the purchase of special fonts, stock photography, stock music, freelance work, website hosting, additional domains, etc. For invoices that are not paid on time, a 1% late fee will be applied on a monthly basis until the bill is paid in full. 

Accounts unpaid thirty (30) days after the date of the invoice will be considered in default. Late charges will be applied to unpaid invoices after 30 days. If the Client in default maintains any information or files on Rule of Design, Inc.'s website storage space, Rule of Design, Inc. will, at its discretion, remove all such material. Rule of Design, Inc. is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Checks returned for insufficient funds will be assessed a return charge of $75 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Rule of Design, Inc.'s expenses in obtaining full payment, including legal fees and costs for collection by third-party agencies incurred by Rule of Design, Inc.'s in enforcing these Terms and Conditions.

Termination of services must be requested in a written notice and will be effective on receipt of such notice. E-mails will be accepted as a form of a request for termination if it comes from one of the emails we have on file for the business, date, business name, and includes the email of the person in the business who originally established and signed the working contract. Telephone requests or social media messages for termination of services will not be honored until and unless confirmed in writing or email is received by Rule of Design, Inc. You will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days. For subscription-based services, you can cancel your subscription anytime by contacting us directly, and then confirming your cancellation by email through the email we have on file. If you cancel within 14 days before the month starts, you will not be charged for the upcoming month. Should you cancel after the first of the month, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

All Rule of Design, Inc. services may be used for lawful purposes only. You agree to indemnify and hold Rule of Design, Inc. harmless from any claims resulting from your use of our service that damages you or any other party.

Rule of Design, Inc. cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions. However, Rule of Design, Inc. will be happy to help fix any issues that may arise from third party alterations. This service will be subject to web design and graphic design rates.

Rule of Design, Inc. may purchase domains on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. If you have asked us to obtain a dedicated domain name, the cost of this cannot be refunded, but we can arrange to transfer the domain name to a host of your choice for a fee of $50.00 in addition to the cost of transfer (approximately between $20 and $180 depending on domain registration and service provider). If you purchase your own domain, you have the option to point the domain to your website yourself or you can ask us to do it for you. If you want us to point your domain, we will need the login details for your account. Setting this up is included in the price of your website. We will notify you once the work is complete so that you can change the password to your account after we've completed our work. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Rule of Design, Inc. Please keep a record of the due dates for payment to ensure that payment is received in a good time and you retain your domain for as long as you wish. It can be very difficult and expensive to regain a lost domain after it has expired.

These Terms and Conditions supersede all previous representations, understandings or agreements. Any purchase, agreements for work, or use of our services implies that you have read and accepted our terms and conditions. The Client’s signature, email, or payment of fees and quotes constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Social Media Marketing and Management is defined as helping a client to promote their products or services through digital social media channels. Rule of Design, Inc. will honor the components of your chosen social media packages and campaigns. In the event that payment is not received on time, we regret that further work will be halted until payment is received. Like most Internet Marketing Companies,we cannot issue you a refund for the services that we render. This includes website designs, Internet marketing services, photography, social media, graphics work, print work, logo work, and content writing. We take a careful approach to helping you get the best Internet exposure possible. We guarantee use of the best SEO practices possible, using only “white hat” SEO techniques to help you grow your rankings and traffic. And if given a long-term opportunity, we do guarantee you’ll see higher rankings and traffic (or sell your business) from all our efforts.

Rule of Design, Inc. does not have control over the policies, and practices, of third party companies/websites such as, but not limited to, Google, Google My Business, Yelp, Trip Advisor, Expedia, GoDaddy.com, or similar sites/directories. Client assumes all risk, responsibility for all client website(s) content, photos, social media content, and graphics. Client also assumes all risk, and responsibility, for content that is posted to any social media site on the client’s behalf. Visit our client privacy page for more information.

Monthly Marketing Plans Cancellation PolicyOur clients who are working with us on an ongoing monthly marketing plan may cancel their plan, with 30 days prior written notice. We do not refund partial month payments. Cancellation only applies after the 30-day cancellation waiting period is over. Clients will be charged for any work done during the 30 cancellation period. If the client cancels with created but unpublished content, client will be responsible for the total payment of all unpaid pending monthly charges, subscriptions, images, copy writing, etc. 

Rule of Design, Inc. makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.) and on desktop, mobile and medium-size computer screens. We cannot guarantee that websites will look the same on every screen and want to note that extremely large size screens may be subject to pixelation and warping. The client agrees that Rule of Design, Inc. cannot guarantee correct functionality with all browser software across different operating systems and cannot accept responsibility for web pages that do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. However, we are very willing to work with you to make it work on odd screen sizes. As such, Rule of Design, Inc. reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

In the event any one or more of the provisions of these terms and conditions shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties.

If you purchase our logo package, unlimited file retrival is included! 

For other projects, we do provide files on request, but it is the client's responsibility to save their files for future use. We are willing to help out when we can.   

We charge a nominal retrieval fee to process a request: $75 per file/per format if we still have the files on our server. If a file needs to be retrieved from archives or adjusted in formatting (for example making a small image suitable for a large format application) we charge $75 an hour for design work in addition to the retrival costs per file/image per format. 

Working files will be charged individually and are not subject to the above retrieval request fees. All working files require a 300% or $599, whichever is more, for the buyout and transfer of working files based on the cost of the document. Working files are considered a commodity with value. Any illustrations or original artwork in any working file will remain the property of Rule of Design, Inc. Legally Rule of Design, Inc. can not provide fonts or licensed images. For third party items, the Client will need to purchase another license for the use of every item included in the working file. Proof of purchase must be provided before working files will be turned over to the client. Working with Rule of Design means you agree to indemnify and hold Rule of Design, Inc. harmless from any claims resulting from your use of our service that damages you or any other party. Basically, if you hired a baker for a wedding cake, you get the cake... you do not get the recipe and a design schematic for the cake. Working files are not included as the final product.